Multilingual Mindset Training is a 7-week, one-on-one coaching program that teaches managers to be understood - the first time - by employees who speak English as a second language.
Your employees nod.
The work goes wrong.
You repeat instructions.
Nothing changes.
This is not a people problem. It is a clarity problem.
Managers lead multilingual teams every day. We have never trained them for it. They learned English as children, by immersion, and they use connected speech without knowing it - the natural linking that turns “stop it” into “sto-pit” and “How are you?” into “Hawarya?” To a second-language English (L2E) listener, each sentence sounds like one long, unrecognizable word.
So the employee nods. The instruction is misunderstood. The error surfaces later - on the shop floor, at the counter, in the report that comes back wrong. The manager repeats. The employee nods again. Nothing changes.
Miscommunication costs US businesses an estimated $1.2 trillion annually.
Grammarly’s The 2024 State of Business Communication Report, developed with The Harris Poll: https://www.grammarly.com/business/learn/introducing-2024-state-of-business-communication/
More than 2 billion people worldwide speak or are learning English as a second language.
Estimates of global English use vary, but estimates that include ethnic English speakers go as high as 2 B or more. https://www.dotefl.com/english-language-statistics/
Language barriers are consistently linked to more safety incidents, avoidable errors, disengagement, and turnover - especially among frontline and deskless workers.
If you lead in English in a multilingual workplace, clarity is part of the job. It's not a soft skill.
It's an operational responsibility.
Why your most capable employees are
the quietest ones in the room
Researchers call it Foreign Language Anxiety Syndrome: a documented cluster of responses - worry, self-monitoring, withdrawal - triggered by the fear of being exposed as unable to understand. It is why employees nod when they haven't understood. It is why they don't ask questions. It is why the talent on your team stays invisible.
The manager who understands this dynamic - and adjusts for it - changes the entire equation.
I spent 13 years Trying to solve this problem from the wrong Side
For 13 years - more than 9,000 hours of coaching - I trained L2 English speakers around the world to understand people like you. Conversational English disguised as Business English. How our fast, connected, idiomatic speech works, and how to decode it.
And I learned something that changed my work completely: it takes an L2 speaker years to learn to decode fast conversational language. Any language, but especially English. It takes a manager two seconds to speak so they're understood. I was training the wrong side of the conversation.
Multilingual Mindset Training is the result - everything I know about how L2 listeners actually process English, turned into a practical speaking and leadership toolkit for the people they report to. I've also lived the other chair: I've worked in my own second language, French, my entire career, with a progressive hearing disability that taught me exactly what it costs to be the person in the room who can't quite catch what was said.
Why do companies struggle to communicate successfully with employees and stakeholders working in second language? It’s easy to blame the non-ethnic speakers for gaps in understanding, but with over two billion English second-language speakers and learners in the world, could it be that we are our own worst enemy?
Seven sessions. Seven weeks. One hour a week.
Phase One — Sessions 1-3, Vocal Training
A clear, authoritative way of speaking that reduces the cognitive load on L2E listeners without changing who you are. You'll learn to manage connected speech, stress content words, pause between ideas, and build linear sentences that travel without a cultural decoder ring. You will not learn a new accent, and you will not speak simplified English.
Phase Two — Sessions 4-7, The Multilingual manager.
The management strategies to lead across language lines: mitigating Foreign Language Anxiety, building psychological safety, tearing down linguistic silos, calibrating to the proficiency levels on your team, and drafting a communication support policy for your organization. The voice work from Phase One continues as a live practice thread through every session.
Included — the AI Resource Generator.
Four print-ready communication resources built from your company's own documents - policies, manuals, SOPs - and stays with the company after the program ends. A vocabulary guide, a phrases guide, workplace signage, and scripted conversations for your most common situations.
What changes
• Instructions understood the first time - fewer repetitions, fewer errors, less rework.
• L2E employees who begin contributing the ideas they'd been keeping to themselves.
• A clearer picture of what's actually happening on your team - beneath the nodding.
• Confidence communicating with stakeholders at every level of English proficiency.
The changes are not dramatic. They are deliberate, And they compound.
The numbers, for a 100-employee company with 30 L2E staff
Estimated annual cost of the communication gaps described above: $220,000–$315,000 — in turnover ($85K–$180K), lost productivity ($95K), and avoidable errors ($40K). Against the cost of training one manager, the conservative first-year return is $66,000–$120,000. That's a conservative ROI of 11:1 to 20:1. These costs are already being paid. The question isn't whether your organization can afford the training — it's whether it can afford not to.
What clients say about working with Myke
"Not only was Myke my favorite English teacher, he was also a mentor who helped me learn about working in a big company and earn a better position.
Now I am an HR Manager for a large multinational in China. I collaborate with colleagues from around the world, in English."
Xia Bingjie · HR Manager, Minth Group
Jiaxing, China
"As a Project Manager, I must reply to email from contractors and consultants in a diplomatic way. This is key to any project's success. Myke helped me master this skill and gave me great advice on how to manage difficult situations with stakeholders."
Kenza Menouni · Project Manager, WSP · Toronto, Canada
Founding cohort:
three places at $2,000
Multilingual Mindset Training is new for 2026. The program is $6,000 US one-on-one, or $6,000 for the first participant plus $1,500 for each additional participant (up to four).
Founding cohort: the first three client companies get the program for $2,000, plus $500 per additional participant.
The founding-cohort rate is in exchange for two things: before-and-after measurement of your team's communication (errors, repetitions, turnover indicators), and an honest testimonial when we're done.
You get the full program at a third of its price. I get the case studies. Your team gets a manager/supervisor(s) they understand. When the three places are filled, the founding rate ends.
Questions managers ask
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The program is available to ethnic-English-speaking businesses and business people around the world by videoconference.
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No. Your Plain-Language Speaking Voice is a tool that you will use in situations that require it. You will learn how to read an audience and determine which voice to use. If you choose to use it in a meeting of ethnic English speakers, you may find that your colleagues notice you sound clearer and more authoritative.
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No, it's the reverse. Your employees' English is not the variable this program changes. Your speech is the variable, because it's the one that can change in weeks, not years.
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Calibrating to mixed proficiency is a core Phase Two skill, and your AI Resource Generator materials are built for exactly that issue.
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Yes — the program runs one-on-one or in groups of two to four. Book a call and I’ll explain how it works.
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If you are a large company or corporation with dozens or hundreds of front-line managers and supervisors, you can purchase a license to use the course to train as many employees as you wish.
We provide you with the entire course with all materials, and deliver a Train-the-Trainer program to your HR and/or Operations Training staff(s) so that you can develop an internal program that fits your needs.
Included is a number of additional hours of my personal consulting every quarter to ensure that your program runs smoothly.
Book a call and I’ll explain how it works.
What might change in your team if your L2E employees understood you completely, every time?
If an answer comes to mind - something specific, something that has been sitting with you - this program is worth a conversation.
Thirty minutes, no obligation, in English ou en français.